Your Privacy Is Our Responsibility

Last Updated: January 2026

This Privacy Policy ("Policy") describes how 12bat collects, processes, stores, and uses personal information of users ("you" or "user") of the 12bat platform and its related services ("Services"). 12bat is a trusted online betting and casino platform in Bangladesh, and we believe that protecting your privacy is a fundamental ethical responsibility.

By using any of 12bat's services, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please stop using our services and contact our support team.

This Policy may be updated from time to time. We will notify you in advance of any significant changes. The latest version of the Policy will always be available on this page.

12bat collects the following types of information to improve your experience, manage your account, and meet legal obligations:

2.1 Identity & Account Information

• Full name, date of birth, and gender
• Email address and mobile number
• Username and password (stored in encrypted form)
• Government-issued ID details provided for identity verification (National ID card or passport)

2.2 Financial Information

• bKash, Nagad, Rocket, Upay account numbers (for processing transactions)
• Bank account details (where applicable)
• Deposit and withdrawal history
• Transaction amounts and dates

2.3 Technical & Usage Information

• IP address and device identifier information
• Browser type, operating system, and device model
• Session logs, login and logout times
• History of games and services used on the platform
• Information collected through cookies and similar tracking technologies

2.4 Communication Information

• Messages and complaints submitted via live chat or email
• Support ticket details
• Information related to your preferences and feedback

12bat uses your information only for specific, lawful, and transparent purposes. We never use your information for unnecessary purposes.

12bat uses cookies and similar technologies on its website. Cookies are small data files stored on your device that help us remember your preferences and improve our services.

4.1 Types of Cookies We Use

• Essential Cookies: Required for session management and maintaining login status. The platform cannot function properly without these cookies.
• Performance Cookies: To analyse platform usage and improve service quality.
• Functionality Cookies: To remember your language preferences and other settings.
• Security Cookies: To detect and prevent fraudulent activity.

4.2 Cookie Control

You can reject or delete cookies by changing your browser settings. Please note that disabling essential cookies may affect some platform functionality.

12bat does not sell your personal information to third parties. We may share information only in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted technology partners to operate our services — such as payment processing, cloud server management, and security verification services. These partners receive only the minimum information necessary for their specific tasks and are bound by strict confidentiality agreements.

5.2 Legal Obligations

12bat may be required to provide information upon receiving a lawful order from a competent court or regulatory authority. In such cases, we will not disclose any information beyond what the law requires.

5.3 Fraud and Crime Prevention

Sharing information with competent authorities to prevent money laundering, fraud, or other financial crimes may form part of our legal obligations.

5.4 Business Transfer

In the event of a business merger or acquisition, your information may be transferred, but this Policy will continue to apply and you will be notified in advance.

12bat follows industry-standard technologies and practices to protect your information. Our security measures are continuously reviewed and updated.

Please note that transmitting information over the internet or storing it electronically is not completely secure. We make every effort to protect your information, but absolute security cannot be guaranteed.

12bat retains your information only for as long as necessary. When determining retention periods, we consider the following:

• Account Information: For as long as your account is active and, after closure, for the period required by applicable law.
• Financial Transaction Data: May be retained for an extended period in accordance with financial laws and anti-money laundering regulations.
• Communication & Support Data: For a reasonable period to ensure issue resolution and improve service quality.
• Technical Logs: For a limited period for security and performance analysis.

Once the need to retain data has ended, we securely delete or anonymise it.

As a 12bat user, you have the following rights over your own information:

8.1 Right to Access

You may contact us to find out what information we hold about you. After verification, we will provide you with details of that information.

8.2 Right to Rectification

If your information is inaccurate or incomplete, you may request a correction. You can update much of your information yourself through your account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted. This may affect the functionality of your account.

8.5 Right to Data Portability

You may request your information in a structured, commonly used format.

12bat is for individuals aged 21 and over only. We do not knowingly collect or process information from anyone under 21. Age is verified at the time of registration.

If we become aware that a minor's information has been collected, we will immediately close that account and delete the relevant data. Parents and guardians are urged to contact us immediately if their child accesses an online gambling site.

The 12bat platform may use software from game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt. These third-party services have their own privacy policies and are solely responsible for their own data practices.

We recommend that you also read the privacy policies of any third-party services you use. 12bat is not responsible for the data practices of these third parties.

12bat reserves the right to update or revise this Privacy Policy at any time. When significant changes are made to the Policy, we will:

• Send a notice to your registered email address.
• Display a notification after you log in to the platform.
• Update the "Last Updated" date on this page.

Continued use of our services after any changes will be considered acceptance of the updated Policy. We therefore encourage you to revisit this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our team is ready to assist in both Bengali and English.

We aim to respond to your privacy-related requests as quickly as possible. 12bat is committed to earning and maintaining your trust.

For more information, please also visit our Terms & Conditions and Responsible Gaming pages.