Frequently Asked Questions
Answers to your questions about 12bat
From making deposits to understanding bonus terms — find detailed answers to the most frequently asked questions by 12bat players, all on one page.
Welcome to 12bat. You may often have questions about depositing funds, understanding bonus terms, or how to withdraw. On this page we have answered more than 20 common questions in plain language across four key topics — deposits, withdrawals, bonuses, and responsible gambling. If you cannot find the answer you need, contact us via our 24/7 live chat or email.
Deposit
Questions about deposits
In most cases, deposits are processed within a few minutes. If it takes more than 15 minutes, keep your bKash, Nagad, or Rocket transaction ID (TrxID) ready and contact 12bat live chat. Our support team will verify and resolve the issue quickly. Bank transfers may take a little longer.
The minimum deposit amount at 12bat is ৳500 for all payment methods. This applies equally to bKash, Nagad, Rocket, Upay, and bank transfer. You can start with a small budget and join any game or sports bet.
12bat does not charge any deposit fees. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges according to their own policy. You can find out about these charges from the help section of your payment app.
Log in to your 12bat account, go to the deposit section, and select bKash as your payment method. Send Money via bKash to the designated number shown on the page, then enter the transaction ID in the deposit form and submit. Your balance will be updated shortly.
Yes, you can deposit at 12bat using both Upay and Rocket. Nagad and bank transfer from any major bank in Bangladesh are also supported. The minimum deposit amount is the same for every method — ৳500.
Withdrawal
How to withdraw money
Yes, withdrawals at 12bat are processed 7 days a week, 24 hours a day. Whether it is night or a public holiday, your request will be completed within the normal timeframe. Withdrawals generally take between 30 minutes and a maximum of 3 hours.
Yes, for security purposes 12bat only sends money to a bKash, Nagad, Rocket, Upay, or bank account registered in your own name. Withdrawals to someone else's account are not permitted. This policy is in place to prevent fraud and protect your funds.
Withdrawals are usually completed within 30 minutes to 3 hours. If more than 3 hours have passed and the status is still pending, contact us via live chat or at [email protected]. Our team will look into the matter promptly and keep you updated.
Yes, but you must first meet the wagering requirements of the bonus. For example, if you deposit ৳1,000 and receive a ৳1,200 bonus, you will need to wager the bonus amount — that is ৳1,200 — 25 times, for a total of ৳30,000. Once that requirement is met, winnings from the bonus can be fully withdrawn.
The minimum withdrawal amount at 12bat is ৳1,000. This is the same across all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Before withdrawing, make sure your balance exceeds this minimum and that any bonus conditions (if applicable) have been met.
Bonuses & Offers
Bonus terms and conditions
Generally, slots, fishing games, and most casino games count toward wagering. However, some games or specific bet types (such as certain sports betting markets) may count at a different percentage or be excluded entirely. Check 12bat's bonus terms section or live chat for the exact list.
Yes, every bonus has an expiry period. If the wagering requirement is not met within that period, the bonus is automatically cancelled. The expiry date is clearly stated in the terms displayed when you claim the bonus. It is recommended that you read the terms carefully before accepting a bonus.
No, the 12bat welcome bonus applies only once per player — on the first deposit only. It is limited to one account per person, device, or payment method. Attempting to claim the bonus by opening multiple accounts may result in all accounts being cancelled.
Yes, you can cancel a bonus. However, cancelling the bonus will also remove any winnings earned from it. Only your actual deposited funds will remain. To cancel a bonus, contact us via live chat — the team will assist you easily.
12bat offers a welcome bonus of up to 120% up to ৳5,000 on your first deposit. For example, depositing ৳1,000 gives you a ৳1,200 bonus and a total of ৳2,200 to play with. Wagering applies to the bonus amount only — that is ৳1,200 × 25 = ৳30,000 to wager, not on the combined total of the deposit and bonus.
Responsible Gambling
Limits & controls
Yes, at 12bat you can set your own daily, weekly, or monthly deposit limits. This feature is provided as part of responsible gambling. To set a limit, go to the account settings section or let our support team know via live chat.
12bat offers both cooling-off and self-exclusion options. With cooling-off, you can temporarily suspend your account for a set number of days. Self-exclusion allows for a longer-term break. For either option, submit a request via live chat or at [email protected].
12bat strictly follows a 21+ age policy. Only individuals aged 21 or above may open an account and play. Identity verification may be requested to confirm age. This rule is enforced without exception to protect minors.
If you feel you are finding it difficult to control your gambling, do not delay — contact the 12bat support team and we will assist you confidentially. You can also speak with a family member or someone you trust. Your mental wellbeing is far more important than any bonus or win.
Some warning signs include: betting more money than you can afford, repeatedly gambling to recover losses, prioritising gambling over family or work, and being unable to stop. If you notice these signs, contact the 12bat support team right away and consider the self-exclusion or cooling-off option.
Still have questions? We're ready to help
For any questions you have, the 12bat support team is available in Bengali and English, 7 days a week, 24 hours a day.
Live Chat
Log in to 12bat and get instant live chat support — the fastest way to get an answer.
Email Support
For detailed enquiries, write to us:
[email protected]